Having the right business tools is vital to a company’s day-to-day operations, and when it comes to running a business, it’s those daily tasks that really matter.
Too many businesses fall into the habit of thinking too much on strategy and not enough on operations. It’s a really easy trap to fall into. You make plans, then you make some more plans, and all the while your eyes fixed are on the horizon, but you’ve forgotten what is right in front of you.
And that’s how businesses crash and burn.
Think Big, then Act Small
While your vision is the ultimate way to go from startup to success, it’s the small, day-to-day tasks that actually get you there.
Think of your business vision as a roadmap and your day-to-day operations as the car that takes you to your destination. The map is a blueprint that shows you the way, but the car is the one doing all the work. In order to make sure that you get to where you are going, that car is going to need gas, oil changes and all sorts of other maintenance along the way.
These bits of maintenance are your daily operations, and they really do matter to your business.
Formulating your Day-to-Day Operations
The Business is ART book talks a lot about business visions and strategies for success, but it also covers how your business should operate on a day-to-day basis.
And it all starts with delegation and accountability.
On the “One Page Strategic Plan”, located in the “Freebies” section of the website, you will notice that there are multiples areas for strategic objectives and initiatives, each of which can be assigned to members of your team (or yourself).
These are the building blocks from which successful business operations are built. But they are not listed on the plan just so that you can keep track of who is in charge of what. They are there to remind team members every day of what needs to get done.
The biggest mistake that a business leader can make if failing to communicate the needs of the business from day to day. Employees need to know what is essential for success. The purpose of assigning tasks to a person’s name is not to scare them into feeling that they have to get it done but to keep them accountable to themselves and the their team.
Take Care of Your Clients, Not Just Your Sales
It’s the daily work you do that helps you retain your customers, and it is important to not allow the business to become overloaded on the back end. Sure, making a lot of sales and driving in new business is an effective method of growth, but healthy growth is sustained only by taking care of the clients that you have.
Once your resources and manpower become stretched to the point where your team cannot keep up with the day-to-day operations, you have entered the territory of unhealthy growth.
Equip Yourself with the Right Tools
The Business is ART book is a great way to learn the ropes of running a successful business, but it is the BIA Software (which will be available soon) that will act as a guide for your day-to-day operations. The templates it provides will help you keep your business on track. For now, you can always check out the other BIA resources that are available for free.