Posts tagged "KPI"

Congratulations Raffa P.C.

September 18th, 2017 Posted by Behavior, Blog Post, Inspiration 0 thoughts on “Congratulations Raffa P.C.”

We decided the topic of Corporate Social Responsibility (CSR) was a good one on which to blog this week. Last week, we shared on Twitter and LinkedIn an article by Roger Wolens of The Green Organisation entitled How Millennials Are Reshaping What’s Important In Corporate Culture, so the topic was fresh on our mind.

The article emphasizes the importance of CSR, stating, “70 percent of millennials are willing to spend more with brands that support causes they care about.”

Looking for additional information to reference in this week’s post, we did one quick online search, which took us straight to CSRWire’s September 13, 2017 post entitled Raffa, PC, Honored As the Most Improved Impact Business, Leading the Race to the Top of Companies Creating Positive Change.

We needed search no further

That find concluded our search because Plan Canvas has an indirect tie to Raffa Social Corporate Advisors by way of Raffa team member Rich Tafel.

Rich was a major influencer on Plan Canvas founder, Jon Umstead, having served as Jon’s business coach and advisor for a number of years. Rich actually introduced the term “CSR” to Jon years ago before it was part of the common business vernacular. But the ties don’t end there.

In Business is ART, the book that inspired the development of Plan Canvas, Jon refers to his coach and the benefits of having one – that was Rich, who would go on to provide an inside cover review for the book when it was ready for publication.

Value-Based vs. Profit-Driven Goals

More importantly, Rich inspired 2 components of Plan Canvas of which we are very proud.

One is an emphasis on social responsibility within the tool’s planning and management functions. As an example, one of 4 long-term strategic goal categories is “Social Responsibility”. It is also 1 of 6 categories of Key Performance Indicators (KPI) used for defining long or short-term objectives.

With social responsibility as a major category of goals and KPIs, we emphasize that businesses, no matter how large or small, should start by setting value-based as opposed to profit-driven goals and objectives.

Personal Planning is as Important as Business Planning

But it doesn’t end there. Rich also introduced a personal planning process to Jon that, with Rich’s permission, was slightly modified and included in both the book and the software. The personal plan allows the leader or entrepreneur to step away from the business for a moment to focus on him or herself, the individual – which is critical to success and fulfillment.

Congratulations to the Raffa Team

The CSRWire post begins by saying, “Today, Raffa, P.C. was recognized as a top performer in the B Corp community earning a place on the 2017 Best for the World lists. Named 2017 Best for Governance by scoring in the top 10 percent of all B Corps and also 2017 Best for the World: Changemaker for making the most positive improvement on their overall impact based on the B Impact Assessment an independent, comprehensive assessment administered by the nonprofit B Lab, Raffa continues to lead in the movement of people using business as a force for good.”

Rich’s influence can be seen throughout Business is ART and Plan Canvas. We are absolutely thrilled for him, Raffa, P.C. CEO Tom Raffa, and the entire Raffa team for this recognition.


Define Success on Your Own Terms

February 28th, 2017 Posted by Inspiration 0 thoughts on “Define Success on Your Own Terms”
success on your own terms

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It doesn’t matter how you define success. It’s critical that you do.

On your terms.

This is the advice I close every business presentation with. Each of us have opinions on what success looks, smells and feels like, but a hard thing for us to remember is that no one [should] cares about that opinion except ourselves.

We don’t care what others think our own definition of success is, so why should anyone care what we think success should look like for them?

Always define success on your terms

In business, is success limited to revenue, sales and profit? No. Those are certainly motivators and when you valuate the worth of a business, they are extremely important. But in all likelihood, there are many other ways to define success.

This article at Inc. by Jeff Haden is entitled “Want to be genuinely likable and charismatic? Do any one of these 12 things.”

Number 12 on the list? Always define success your way.

Haden goes on to say, “How successful you feel is based on your answer to one question: ‘How happy am I?’ How successful you are is based solely on the answer to that question.”

If true, then it really does not matter how you define success because that feeling of success comes from a sense of what makes you happy.  And only YOU can say what that is.

Who’s hungry?

A really good cheeseburger makes me happy. If I can earn enough money, otherwise eat healthy enough and exercise such that I can enjoy a really good cheeseburger once in awhile without fear of breaking the bank or giving myself a heart attack, then hey…I’m happy and successful.

But you might be a vegetarian, disgusted at the very notion of my delicious, juicy cheeseburger smothered in blue cheese, bacon and jalapenos. Or you might hate blue cheese. In either case, it doesn’t matter if you think my definition of success is ridiculous and it doesn’t matter if I think you ought to order a burger just like mine because…

Success is personal

Your definition of success is your own. It’s personal. No one can define it for you. Which means…you have to do it for yourself.

If you carry on without identifying what success means to you, the chances are very high that you will never feel successful. You’ll just move from one thing to the next, seeing if that makes you happy, only to discover it doesn’t.

Why not try a different approach? Why not begin with the end in mind? What makes you happy? What does success mean to you? Define that first. THEN devise a plan for getting there.

Do it with Plan Canvas

That’s what Plan Canvas is for. It comes preloaded with over 50 key performance indicators to help you discover, for yourself, your definition of success.

If you’d like to be a part of our beta test user group, please click here. There is no cost to you and you walk away with actual, actionable plans for your journey to success – on your terms.

Which Metrics are Worth Tracking?

October 28th, 2015 Posted by Business is ART, Business Plan, Goal, Key Performance Indicator, KPI, Objective, Strategic Planning 0 thoughts on “Which Metrics are Worth Tracking?”

The best way for successful businesses to stay at the top of their industries is to define and track their Key Performance Indicators (KPIs). Growing businesses can also use KPIs to understand how they can improve their operations and procedures, thus allowing them to grow even more.

In short, understanding how KPIs affect your company really is a key to business success. Even if you have an amazing product or service, a stellar business plan and a whole lot of talented individuals who can help you reach the top, it will all be for naught if you don’t define what success means to you, track your progress and learn how to improve from certain key metrics.

But which metrics are worth tracking?

Photo courtesy of

Photo courtesy of

The answer is hard to pin down to an exact science, and it relies heavily upon your understanding of your business and its goals. There is no one-size-fits-all list of metrics to track, but the following guide can help you narrow the list down to a manageable number of key metrics to follow.

Know Your KPIs

There certainly are a whole lot of metrics out there, and capturing them is the easy part. The hard part is knowing which metrics can help your business improve and which of them are just a bunch of meaningless data. The trick is to understand which metrics are important to you, and which should be ignored altogether.

Start with the end in mind. What is your vision? What are your business goals and objectives? Do you want more traffic going to your website? Do you want to generate more leads? Maybe your goal is to decrease the time it takes to accomplish certain tasks or to increase customer engagement.

Whatever you determine your goals to be, the metrics you track should directly relate to them. If you want more traffic coming to your website, track metrics that relate to your web analytics. If you are looking to generate leads, track the conversion rate metrics of your lead generation techniques, and if you want to save time, track the time it takes to complete tasks and see where you can optimize your processes.

Just Don’t Waste Your Own Time

We live in a world of data. Virtually everything in the world can be recorded and turned into some sort of a statistic, but that doesn’t mean you have to track and analyze every single piece of information available to you.

It might be tempting to overload your workers with any and all data that you collect, but a lot of it just won’t apply to your business goals. The metrics that you want to follow are those that will allow you to identify changes that need to made in your business. For small businesses, that’s probably just a handful.

Before bothering to record and analyze any metric, try asking yourself the following questions:

  • Will knowing this information help my company make more money?
  • Will analyzing this data help me to identify redundant processes and increase efficiency?
  • Will understanding this metric help me make better decisions?
  • Does this support my business plan, strategy and vision?

Make Smart Decisions

Whenever you make the decision to track a metric, it should be done because you have a specific goal in mind and never for the mere reason of you having the ability to track it. Key metrics exist to make your business better, not to create more work for you and your employees.

In Business is ART, I provide you with over 50 predefined KPIs to choose from, with a string word of caution NOT to choose many of them. You may want to define a few of your own, but keep it simple.

To learn more about how you can make your metrics work for you, and not the other way around, get Business is ART or contact us today.


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